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Legal

PRIVACY POLICY | TERMS OF USE

Dear Visitor,

We want you to know how we handle the information you send us via the internet. Our Privacy Policy adapts to the internet’s dynamic environment. We keep you informed by updating this Privacy Policy as our procedures change. Please review it occasionally to remain informed. This policy was last updated on June 9, 2014. This is the way we handle information.

Automatic Collection

Our Web server automatically recognizes only the visitor’s domain name (not the e-mail address) and records the visitor’s browser and platform type (e.g., Netscape browser on a Microsoft platform).

Cookies

We use cookies to record the visitor’s session information (such as the visitor’s shopping selections when ordering), record user-specific information on the pages the visitor selects for viewing, and retain the visitor’s answer to our question regarding U.S. residency.

E-mail Addresses

When a visitor gives us an e-mail address while placing an order, or when visitors send us e-mail correspondence, we retain the visitor’s e-mail. You will be placed on our mailing list and you will receive periodic mailings from us. If you prefer, you can opt-out of receiving any future emails.

Visitor- Keyed Information

We retain information provided by our visitor such as registration information, transaction information (e.g. dates on which customers made purchases, amounts and types of purchases) and contact information (e.g. name, address, phone number). On request with verification, we will give the visitor a reminder with unique indentifier information (e.g. customer number or password).

Mailing Addresses

If you request a catalog be mailed to your postal address, you will be placed on our mailing list and you will receive periodic mailings from us. If you purchase through our catalog, you may also receive mailings from other carefully screened companies to whom we may make such mailing lists available. If you prefer, you can have your name put on our do-not-share list by writing us at our address below. Please include your name and address as it appears on your mailing label.

Ad Servers

AZATURE does not have arrangements with any ad server companies for this Website.

Security

We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. All other data transfer is conducted through a secure phone line.

Children’s Online Privacy

The Children’s Online Privacy Protection Act took effect April 21, 2000 and pertains to Websites directed toward children under 13 years of age. Azature.com does not collect information on any person under 13 years of age. Azature.com does not collect any information on any person under 13 years of age. We ask that children do not submit information to us without the consent of a parent or guardian.

Disclosure

If required by law, court order or in the good faith belief that disclosure is otherwise advisable, we may disclose your information.

Contact Information

Our mailing address:

AZATURE
CUSTOMER SERVICE
635 SOUTH HILL ST, STE 607
LOS ANGELES, CA 90014

Our telephone number:

1.888.494.6116

Our email address:

info@azature.com no
customerservices@azature.com

Sales Tax

Local taxes, if applicable, will be added to your order. AZATURE collects sales tax for all states and the District of Columbia, except for Delaware, Montana, New Hampshire and Oregon.

Return Policy

Articles are accepted for credit or exchange if returned in saleable condition within 7 days, accompanied by a sales receipt. Returns may be sent to our customer service center. A refund will be made to the purchaser upon request if payment has been received by the same method of payment the items were purchased.
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Owner Rights/Use of Site Materials

AZATURE, Inc. (AZATURE) and associated companies (AZATURE) own all rights, title and interest in and to this Site. Unless otherwise noted, AZATURE owns all copyrights for all material on this Site (which includes all designs, images, illustration, designs, photographs, written and other materials) or has a valid right from a third party to use the material on this Site. AZATURE also reserves all rights associated to all trademarks, service marks, trade names, logos and domain names used on or in connection with this Site. The Site as a whole is protected by copyright, trade dress, all worldwide rights, titles and interests in and to which are owned by AZATURE. Any modification or use of the materials from this Site for any purpose not explicitly permitted is a violation of AZATURE’s copyright and other proprietary rights. No part of this Site may be copied, reproduced, republished, uploaded, posted, transmitted or distributed in any manner whatsoever, except for viewing purposes, without the prior written consent of AZATURE. All designs copyrighted by AZATURE, except where otherwise noted. Disclaimer/Limitation on Liability neither AZATURE nor any party representing AZATURE in creating, presenting or otherwise affiliated with thie Site are liable for any indirect, special, punitive, incidental, exemplary or consequential damages arising out of your use of this Site. To the extent permitted by law and without limiting any of the foregoing, everything on this Site is provided to you on an “as is” basis, without warranty, either expressed or implied, of any kind, including, but not limited to, the implied warranties or merchantability, fitness for a specific purpose, freedom from computer virus, or non-infringement. Because some jurisdictions do not allow limitations on implied warranties, or limitation of liability for consequential or incidental damages, the above limitations may not apply to you. Local laws may apply. All unsolicited reviews, comments, or other submissions, including ideas, concepts, and techniques, shall not be treated as confidential by AZATURE and AZATURE may use such materials in any manner that it deems appropriate. AZATURE is not responsible for third party websites that link to or from this Site. Azature disclaims all responsibility for the accuracy of any of the information provided on such linked sites and any goods of services provided or purchased from such site. AZATURE shall not be held liable or responsible for the content of any such sites that link to or from this Site. Any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

Counterfeit Warning

AZATURE merchandise is available exclusively from azature.com and AZATURE authorized stores and catalogs only. Buyers should be wary purported AZATURE merchandise sold through unauthorized channels. Wholesale of all AZATURE products are exclusively available through AZATURE. To report counterfeiting anonymously contact: legal@azature.com. Beware of counterfeits.

Photography

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item.

Applicable Laws

This Website (excluding any links) is owned and controlled by AZATURE from its offices within the state of California, United States of America. By accessing this Website, both you and AZATURE agree that the statutes and laws of the State of California, without regard to conflict of laws, will apply to all matters relating to use of this Website. In addition, you agree to the exclusive personal jurisdiction and venue of the Superior Court of Los Angeles County and the United States District Court for the District of Los Angeles. Visitors to this Website are responsible for their own compliance with local laws regarding Website use and access.

SHIPPING POLICY

At AZATURE online we are proud to offer a fast, efficient and hassle-free delivery service. Choose which items you want to buy and decide where you would like them sent, and we take care of everything, making sure your items are carefully packaged and arrive quickly.

We are happy to send your goods to virtually any address in the world, your package can be delivered to wherever is most convenient to you – so don’t forget to decide whether you’d like your order delivered to your home or work address.

BEAUTY

We offer Free Shipping for BEAUTY orders over $50.00 throughout the USA.

For orders outside the continental United States, please email us at: customerservice@azature.com

Please note: We do not deliver to PO Box addresses.

AZATURE FINE JEWELRY

All Fine Jewelry orders are dispatched via Fedex where a signature is required for all deliveries. The delivery charge stated below is per order, not per item. To minimize delays please ensure you are able to accept the delivery between 9am and 6pm Monday to Friday.

See below for a complete list of countries we ship to:

Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland (Eire), Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Metropolitan France, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican

USA Canada, United States, United States Minor Outlying Islands

American Samoa, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Indian Ocean Territory, British Virgin Islands, Brunei, Burkina Faso, Cameroon, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos Islands, Comoros, Costa Rica, Djibouti, Dominica, Dominican Republic, Dubai, Egypt, El Salvador, Equatorial Guinea, Falkland Islands, Faroe Islands, French, Guiana, French Polynesia, French Southern Territories, Gabon, Gambia, Ghana, Greenland, Grenada, Guam, Guatemala, Guinea, Honduras, Hong Kong SAR China, India, Israel, Jamaica, Japan, Jordan, Kiribati, Kuwait, Lebanon, Lesotho, Macao SAR China, Madagascar, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Montserrat, Morocco, Namibia, Nauru, Nepal, Netherlands Antilles, New Caledonia, New Zealand, Nicaragua, Niger, Norfolk Island, Northern Mariana Islands, Oman, Panama, Paraguay, Peru, Philippines, Pitcairn, Puerto Rico, Qatar, Reunion, Russia, Saint Helena, Saint Kitts & Nevis, Saint Lucia, Saint Pierre & Miquelon, Saint Vincent & the Grenadines, Samoa, Sao Tome & Principe, Saudi Arabia, Senegal, Seychelles, Singapore, Solomon Islands, South Africa, South Georgia & the South Sandwich Islands, Sri Lanka, Swaziland, Taiwan, Tanzania, Thailand, Togo, Tonga, Trinidad &, Tobago, Tunisia, Turkey, Turks & Caicos Islands, Tuvalu, U.S. Virgin Islands, Ukraine, United Arab Emirates, Uruguay, Vanuatu, Venezuela, Wallis & Futuna, Western Sahara, Zambia

AZATURE online cannot be held accountable for delays in customs clearance.

IMPORT DUTY

We ship AZATURE Fine Jewelry to all countries outside of the USA on a DDU basis (Delivery Duty Unpaid). This means that you are liable for any local sales taxes or import duties which may be charged on your item(s). We have no control over these charges and cannot confirm how much the charges may be. You are also responsible for providing any information required by customs to ensure the goods are cleared. Occasionally goods may be subject to delays, due to customs or weather.

AZATURE online cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duty. As the customer, you are responsible for paying the duty.

Customs policies vary widely from country to country so we recommend you contact your local customs office for more information.

LATE DELIVIERIES

Late deliveries could be due to a number of reasons. First, please check to see where you parcel is with Fedex, using the tracking code sent in your order update email. This information will state if there is an issue with your order. If it has left our warehouse, and you feel it’s ‘severely overdue’ please contact info@azature.com, quoting your order number, and we will investigate further.

GENERAL INFORMATION | FREQUENTLY ASKED QUESTIONS

1. How do I contact Customer Services in the e-commerce department?

You can contact us in one of the following ways:

Email: customerservice@azature.com
Online: Via our contact us form
Telephone: 888.494.6116
9am – 5.30pm Mon-Thu, 9am – 5pm Fri Pacific Standard Time

If your question is regarding an existing order, please include your order number.

2. Is it safe to shop at AZATURE online?

Yes. We use industry standard Secure Socket Layer (SSL) encryption; details such as your name, address and other critically sensitive information like your credit card details are encrypted before the information transfers from your computer to our system. You know when a page is secure because a padlock symbol shows in the status bar or address bar of your browser, (please check your individual browsers help pages if you are unsure where the padlock should appear). We do not hold the full details of your Credit/Debit cards on our database to ensure your maximum security.

3. Do I need to create an account to shop with you?

Yes. You can browse our website and add item(s) to your basket without creating an account. Once you proceed to checkout and need to enter in personal details and submit payment, you will be asked to set up an account at this stage. This ensures your online shopping is safe and secure, and gives us the information needed to delivery your order to you. Once an account has been created, you can view and track your orders, store multiple shipping addresses, manage your newsletter subscription & wish list, and update your account information. You may also check out as a Guest, however, you will not have online access to your order and will need to contact us directly at customerservice@azature or 888.494.6116 to follow up on your order processing.

What is my username?

Your username is your email address.

4. How do I change details on my AZATURE online account?

Once you have created an account, you can log in whenever you want. the login button is located on the top left corner of every page on the site. From the ‘My Account’ section you can change your contact details, email address, password, and manage your address book. From time to time, please revisit ‘My Account’, to ensure your details are up to date.

5. What currency are your prices online?

Prices are displayed in US Dollars.

6. Do you sell gift vouchers?

At present, AZATURE online does not offer gift vouchers.

7. Do you offer a gift wrap service?

No, we do not currently offer a gift wrap service.

8. Do you offer price adjustments?

No, we do not currently offer price adjustments. The price paid at the time of payment/order confirmation is final

9. Does your website display your complete collection?

Our online store displays most products from our collection, but there may be the odd item that’s not on AZATURE online. Please contact Customer Services who will do their best to help you with the item you are looking for.

10. I am having general problems accessing/buying from your website

As a precautionary measure, please make sure you have the latest updates & patches for your operating system. If you are still experiencing problems, please contact Customer Services who will do their best to help you.

Please try to include as many of the following details as possible:

  1. Your Operating System (e.g. Windows 7, Mac OS X)
  2. Internet Browser (Internet Explorer 8, Firefox, Safari, Chrome)
  3. The URL you were trying to access (e.g. https://www.azature.com/azshop2/customer/account/login/)
  4. What time the problem occurred
  5. Any error message that appeared on screen (simply cut and paste into your correspondence)

ORDERING AND DELIVERY

11. How do I place an order online?

Placing an order on our website is easy. Once you’ve found what you’re looking for, choose the correct size and/or color (where relevant) from the options available and click ‘add to cart’ and your item will be added to the shopping cart (found in the top right corner of the page). When you are ready to complete your order, click ‘view cart’ or ‘checkout’ within the mini cart to continue to checkout.

Checkout is where you pay for your item(s). You will need to log in before giving any payment details as this takes you to the secure part of our website. If you have placed an order online with us before, simply type in your email address and password to log in. If you are a new customer you will need to take a few moments to create an account ñ a quick and easy process to do. Once your order has been confirmed, you can log into your account to track your order and shipment.

12. How do I know my order has been submitted successfully?

You will receive an order number, which is shown on the order confirmation screen. You should also receive a confirmation email. If you don’t receive this email, first check your junk/spam folder before contacting customerservice@azature.com

13. How do I pay for my order?

We accept Visa, MasterCard, Visa Debit, and American Express (AMEX)

14. Am I charged for the items as soon as I order them?

Yes, as soon as your card is authorized and the order completes, your card will be charged.

15. Can I order from overseas?

Yes, we deliver our fine jewelry to a range of international locations. For a complete list of all delivery countries and costs please contact customerservice@azature.com.

16. I don’t have a postcode – how do I place an order with you online?

We appreciate that customers living in certain countries e.g. Hong Kong or Eire, don’t have a postcode. As this field is mandatory, simply add a dash (-) into the field so that you can place your order successfully.

17. Can I cancel or change my order once it’s been placed?

Unfortunately we are unable to change or amend any orders once they have been placed.

We can cancel your order, providing it hasn’t been dispatched from our warehouse. Please contact Customer Service, who will do their best to stop your parcel. If your item(s) has already been dispatched, simply send it back to us by following our returns procedure.

18. I have more than one order, can they be shipped together?

Unfortunately we are unable to ship orders together as they are processed by our warehouse at different times.

19. If I place my order on Friday, when will it be processed?

If your order is placed before 12pm, it should be processed on Friday afternoon but this is not something we can guarantee. If your order is not dispatched on Friday, it will be processed first thing on Monday morning.

20. Why is my order on hold?

Our credit control department carries out complete credit checks on online orders. Your order may be on hold due to a random check, or your billing address not matching up exactly with the information held by your card issuer. Please double check this to avoid any delays. If your order is on hold for more than 1 working day, please contact customerservice@azature.com.

21. Can I ring Customer Services in the e-commerce department and place my order through them?

Yes, our Customer Service team is able to place orders over the phone.

22. I added an item to my CART and now it has disappeared

If you are simply browsing our site and are not logged in, any item(s) placed in your bag will disappear after 1 hour. If, however, you are signed in to your account, any item(s) placed in your bag will stay for up to a month, but may become out of stock if the item is purchased by another customer.

23. If I put something in my bag, is it reserved?

No, if something is added to your bag it is not reserved. The item can be purchased by another customer if it is not purchased by you.

24. I have ordered something but have previously seen it on your website at a different price?

Unfortunately we do not offer price adjustments, so the price stated on the site at the time of purchase is the final price. Customers are welcome to return any item(s) for a refund.

25. My payment has been declined

Firstly, please check that the card details you entered are correct and the billing address matches up exactly with the information held by your card issuer. If the problem still occurs then please try another card. If you are still experiencing a problem after trying both of these options, then please contact customerservice@azature.com

26. What happens if the payment screen is timing out or appears frozen?

In a small number of cases, this may occur when connecting to your card issuer’s page during their additional security check, and is probably due to your preferences set with your current browser. Please try using another browser, such as Firefox, Internet Explorer or Safari. If you are still having problems then please contact customerservice@azature.com, making sure your contact details are included and as many of the following details as possible:

  1. Your Operating System (e.g. Windows 7, Mac OS X)
  2. Internet Browser (Internet Explorer 8, Firefox, Safari, Chrome)
  3. The URL you were trying to access (e.g. https://www.azature.com/azshop2/checkout/onepage/declined/)
  4. What time the problem occurred
  5. Any error message that appeared on screen (simply cut and paste into your correspondence)
  6. I have tried to place an order and haven’t had an order confirmation but money has left my account

Please contact Customer Services, who will check to see whether your order has been placed successfully. If you failed to reach the order confirmation screen (and receive an order number), it is likely that your order has not been successful. If this is the case and money has been removed from your account, please be assured that it will be returned. The funds will be on hold with your bank, and they will release them back into your account in due course. AZATURE online will only keep the funds if an order number is produced, and a successful order placed.

27. Do I have to pay for delivery?

Yes, delivery cost varies depending on the location of your order is delivered to. BEAUTY orders over $50 do receive free shipping via USPS. Please use our shipping estimator at time of checkout.

28. How do I know when my Fine Jewelry order has been shipped?

When your order is dispatched from our warehouse, you will receive an order tracking email, which details how you can track your parcel using your unique Airway Bill Number (AWB) from Fedex Alternatively log in to ‘My Account’, where the status of your order will say ‘complete’ instead of ‘processing’. Click on ‘View Order’ against this order to find your tracking number, which you can then use to track your parcel on the Fedex website.

29. How long will I have to wait for my Fine Jewelry order to arrive?

This will depend on where the parcel is going (e.g. a built up or remote area), and which country it is being delivered to. The following information shows estimated delivery times and should be used as a guide only.

DESTINATION: ESTIMATED DELIVERY TIME
US: 3 working days
Eire & Europe: 7 working days
UK: 5 working days
Rest of the World: 7 working days

Please track your order with Fedex (Log in to ‘My Account’, click on ‘View Order’, then use your Airway Bill Number (AWB) to track your parcel on their website) to ensure that there are no delivery issues.

30. Will I be charged import duty for my Fine Jewelry purchase?

We ship to all countries outside of the US basis on a DDU (Delivery Duty Unpaid). This means that you are liable for any local sales taxes or importduties which may be charged on your item(s). We have no control over these charges and cannot confirm how much the charges may be. You are also responsible for providing any information required by customs to ensure the goods are cleared. Occasionally goods may be subject to delays, due to customs or weather.

AZATURE online cannot be held responsible should local customs authorities wish to confiscate any items or charge any import duty. As the customer, you are responsible for paying the duty.

Customs policies vary widely from country to country so we recommend you contact your local customs office for more information.

31. What do I do if my Fine Jewelry order hasn’t been delivered after the specified time?

Late deliveries could be due to a number of reasons. First, please check to see where your shipment is with Fedex. Log in to ‘My Account’, click on ‘View Order’, then use your Airway Bill Number (AWB) to track your parcel on their website. The tracking information will state if there is an issue with your order. If it has left our warehouse, and you feel it’s ‘severely overdue’ please contact Customer Services, quoting your order number, and they will investigate further.

32. Do I have to sign for my parcel?

All Fine Jewelry deliveries require a signature.

33. What if I am out when the courier tries to deliver my Fine Jewelry order?

If you are out when Fedex tries to deliver, they will leave a card which contains their contact information and details about how to request a re-delivery. Please contact Fedex directly or email customerservice@azature.com to organize a convenient re-delivery date.

34. Can I send my parcel to a different address?

Yes, you have the option when ordering to choose a different delivery address to your billing address. After entering your billing address during step 1 of the checkout process, choose ‘ship to different address’. Then continue to step 2, entering in your shipping/delivery information.

35. Can I have my items delivered to more than one address in the same order

No, you can only enter in one delivery address per order. If you need to enter in different delivery destinations you will have to place a separate order for each shipping address.

36. My delivery is missing an item

Please contact customerservice@azature.com, stating the style/color that is missing, your full name, contact details and order number, so that we can look into this urgently.

37. I have received a faulty item

We want all our customers to be completely satisfied with their goods, so if you believe there is a fault with an item you have received, please contact customerservice@azature.com, stating the style/colour of the faulty item, your full name, contact details and order number, so that we can look into this immediately and get an alternative sorted out for you.

38. I have received an incorrect item in my order

If you have received an incorrect item in your order, please contact Customer Service as soon as possible.

39. Is the delivery cost per item or per order?

The delivery cost is per order.

RETURNS AND EXCHANGES

1. What is your returns policy?

At AZATURE online we want you to be delighted every time you shop with us. We are happy to work with customers to try to accommodate any size or length adjustments, however if your AZATURE online merchandise needs to be returned:

  • It can be returned for online store credit within 30 days of receipt of goods.
  • It must not be worn, altered or damaged.
  • It must be packed in the same care and packaging as it was sent out to you.
  • Shipping and handling charges are not refundable.
  • Any returns sent back C.O.D. will be refused as customers are responsible for all shipping charges.

If you are returning an item because of an error on our part or because it is faulty, we will be happy to refund your costs incurred in sending it back. Otherwise you will be responsible for those charges.

2. How do I return an item I have purchased?

Please enclose the dispatch note inside the parcel, giving the reason for the return and stating clearly whether you require a refund or exchange. Pack the parcel securely reusing the original packaging if possible. Return the package to AZATURE online please do not use a courier service. For your protection we advise that you use a recorded delivery service and retain your receipt, which acts as your proof of postage and also includes a tracking number. We cannot accept liability for goods that get lost or damaged in transit back to us. Please highlight on the outside of the package ‘Return to Origin’.

Return Address:

635 South Hill Street, Suite 607

Los Angeles, CA 90014

3. Do I have to pay for returns?

If you are returning an item because of an error on our part or because it is faulty, we will be happy to refund your costs incurred in sending it back. Otherwise you will be responsible for those charges.

4. Why wasn’t I refunded the delivery charge when my return was processed?

We will refund you what you paid for the goods but not the delivery charge, except if the entire order was faulty.

5. I have been refunded the incorrect amount

We are very sorry if we have made a mistake with your refund. Please contact Customer Services who will try to get this resolved as soon as possible.

Please remember that the delivery charge will only be refunded if the entire order was faulty.

6. How do I know you have received my returned goods?

As soon as your return has been processed by our warehouse, we will email you to let you know.

In the unlikely event that you don’t receive this email within 10 days of posting your return shipment to us, please contact Customer Service, who will look into this as a matter of urgency. If you returned your parcel via the Post Office, using a recorded delivery service, please state the tracking/reference number when you contact us.

7. How do exchanges work?

Along with the item you wish to return for an exchange, please enclose the dispatch note inside your return. State clearly that you would like an exchange, give the reason for the exchange and detail the item you would like to receive in exchange for the item purchased. Once we receive your return at the warehouse we will get in contact with you and process your request. For further and more detailed information about making an exchange, please click here.

8. How long will it take for a return to show on my account?

Once we receive your return, your refund will be processed within 10-14 days. Please allow an additional 2-5 days for the credit to post to your account, as each bank’s processing times varies. Please note that we do not have any control over this part of the process. We are not liable for, and cannot take any responsibility for, any bank charges that you may incur during the refund process.

9. Can I get my refund processed onto a different card?

No, for security purposes refunds are processed on the same credit card charged for the order.